Explore MAWALOG TickGo Application

Navigate the Path with MAWALOG TickGo Application FAQ

1. How does a TickGo application benefit employee, and what is it?

Through the creation and maintenance of task tickets, a TickGo tool assists staff members in monitoring and managing their daily workload. It also offers information on teamwork, time tracking, and task progress.

2. How does the application's check-in and check-out mechanism operate?

Workers have the option to check in at the beginning of their shift and exit at the conclusion. Working hours are tracked by the system, and their status (Remote Work, Break, Checked Out) is updated in real time.

3. Is it possible to allocate tickets to particular staff members or groups?

Indeed, tickets can be allocated to teams or specific employees. The "Assign to Me" and "Assign to My Team" modules facilitate efficient ticket allocation management.

4. What are the available ticket statuses in the system?

There are various statuses for tickets, such as Open, In Progress, On Hold, and Closed.

5. How can I monitor the progress of my team?

Through visual graphs and reports, the dashboard offers a real-time insight of team productivity, job distribution, and ticket progress.

6. Is it possible to sort tickets by status or priority?

In order to improve tracking, users can filter tickets according to team, priority, ticket status, assigned person, and date range using the advanced filtering option.

7. Does the system support leave and holiday management?

Yes, the leave module allows employees to request and track their leave schedules, holidays, and on-duty status, ensuring smooth workflow management.

8. How does the tracking module work for ticket search?

Users can search for tickets using a unique ticket code, allowing for quick access to specific tasks without manual scrolling.

9. Can I generate reports for analysis?

Yes, the system provides detailed reports based on various parameters like employee work hours, ticket completion rates, task priorities, and team performance.

10. Does the application support mobile access?

Yes, the application is mobile-friendly, allowing employees to manage their tickets, check-in/check-out, and receive real-time notifications from any device.