
Explore MAWALOG TickGo Application
Navigate the Path with MAWALOG TickGo Application FAQ
Through the creation and maintenance of task tickets, a TickGo tool assists staff members in monitoring and managing their daily workload. It also offers information on teamwork, time tracking, and task progress.
Workers have the option to check in at the beginning of their shift and exit at the conclusion. Working hours are tracked by the system, and their status (Remote Work, Break, Checked Out) is updated in real time.
Indeed, tickets can be allocated to teams or specific employees. The "Assign to Me" and "Assign to My Team" modules facilitate efficient ticket allocation management.
There are various statuses for tickets, such as Open, In Progress, On Hold, and Closed.
Through visual graphs and reports, the dashboard offers a real-time insight of team productivity, job distribution, and ticket progress.
In order to improve tracking, users can filter tickets according to team, priority, ticket status, assigned person, and date range using the advanced filtering option.
Yes, the leave module allows employees to request and track their leave schedules, holidays, and on-duty status, ensuring smooth workflow management.
Users can search for tickets using a unique ticket code, allowing for quick access to specific tasks without manual scrolling.
Yes, the system provides detailed reports based on various parameters like employee work hours, ticket completion rates, task priorities, and team performance.
Yes, the application is mobile-friendly, allowing employees to manage their tickets, check-in/check-out, and receive real-time notifications from any device.