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Tickgo Privacy Policy

01.Information You Provide

When you use TickGo, we might gather personal information from you, such as your name, phone number, email address, and organization information. information pertaining to tickets, including questions, requests for assistance, and tasks assigned.

02.Information We Collect Automatically

Information We Collect Automatically Device information (IP address, operating system, browser type, and device identifiers) may be automatically collected by TickGo when you use it. Usage information includes page views, app interactions, and login timestamps. To increase system security and performance, use log files and error reports.

03.How We Use Your Information

We use your data to:

  • The TickGo ticketing system should be provided and managed.
  • Track and assign tickets effectively.
  • Increase service functionality by using automation and analytics.
  • Notify and alert others about essential updates.
  • Make ensuring that all legal and regulatory requirements are met.

04.Location Data

TickGo may collect location data to:

  • Enhance task tracking and on-site help.
  • Turn on location-based ticketing for field work.
  • Give geolocation-based real-time updates.
05.Types of Personal and Sensitive Data Collected

We may collect the following personal and sensitive data:

  • Contact information (phone number, email address, and name).
  • Project roles, allocated tickets, and support histories are examples of work-related data.
  • Device information (model, operating system, and app version).
  • Data about your location and account (only collected with your consent).

06. Secure Data Handling

We take security seriously and implement measures such as:

  • Data encryption both during transmission and storage.
  • Frequent security audits are necessary to stop unwanted access.
  • Restricted personal data access, guaranteeing that only individuals with permission can access sensitive data.

07.Data Retention and Deletion Policy

We keep your information for as long as necessary to fulfil our legal requirements and deliver services. You can request the deactivation of your account or the deletion of your data at any time. Unless necessary for operational, security, or legal reasons, data will be safely erased.


08.Your Choices

TickGo’s operation may be impacted if you decide to limit the amount of personal information you submit. You can choose not to receive promotional emails by clicking the unsubscribe link in emails. The app’s settings allow you to change or amend your account information.

09.Transparency Regarding Sensitive Data

Our dedication to openness in the gathering and use of data includes:

  • Clearly outlining the types of data that are gathered and their purposes.
  • The ability to manage and examine their personal information.
10.Children's Privacy

We do not intentionally gather information from minors, and TickGo is not designed for users under the age of 18. We will take quick action to delete any data we learn has been obtained from individuals younger than 13.

11.Changes to This Privacy Policy

This policy may be changed from time to time, and any modifications will be noted on this page along with the revised effective date. You agree to the updated policy if you keep using TickGo after changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, Please contact us at support@mawalog.com Or Call us at +91-44-4856-3345.