Mawalog Refund Policy & Settlement Terms

Refund Eligibility

• Refunds shall be processed only for cancellation requests that are approved and meet the eligibility criteria defined under this policy and the Cancellation Policy.
• Approval of refunds is subject to the sole discretion of Mawalog, based on factors including service usage, delivery status, and timing of the request.

Refund Criteria

Refund eligibility shall be determined as follows:

• Within 3 calendar days of purchase: Eligible for up to 100% refund, subject to non-utilization
• Between 4 to 7 calendar days: Eligible for a partial refund (up to 50%), at Mawalog's discretion
• Beyond 7 calendar days or upon service usage: No refund shall be applicable

Refunds are applicable only where cancellation requests comply with the defined eligibility window.

Subscription Refunds

• Eligible subscription refunds may be processed on a pro-rated basis for the unused portion of the subscription period, where applicable.
• Full refunds may be issued if cancellation occurs within the eligibility window without any service usage.
• No refunds shall be issued for renewed subscriptions (monthly or annual), unless required by applicable law or approved under exceptional circumstances.

Service Usage Clause

Any interaction with the platform shall be considered as service usage, including but not limited to:

• Logging into the system
• Accessing features or modules
• Data entry or configuration
• Generating reports or dashboards
• API or integration usage

Upon such usage, the Customer may become ineligible for a refund.

Non-Refundable Payments

The following payments are strictly non-refundable under all circumstances:

• Setup or onboarding fees
• Custom development or enterprise solutions
• Integration, deployment, or configuration services
• Consultancy or professional services
• Support services already delivered

Duplicate and Erroneous Transactions

In cases of:

• Duplicate payments
• Failed transactions with incorrect debits
• Technical billing errors

Mawalog shall process a full refund upon verification.

Such refunds are subject to internal validation and confirmation with the payment gateway or financial institution.

Refund Processing Method

• All approved refunds shall be credited only to the original payment method used at the time of transaction.
• Alternative refund methods shall not be supported, except where required under applicable laws.

Refund Processing Timeline

• Refunds shall be initiated within 7 to 10 business days from the date of approval.
• The actual credit timeline may vary depending on the payment gateway, bank, or financial institution.

Deductions

Refund amounts may be subject to applicable deductions, including:

• Taxes
• Payment gateway charges
• Transaction fees
• Any service-related costs incurred

Chargebacks and Disputes

Customers are advised to contact Mawalog support before initiating any chargeback or dispute.

In the event of a chargeback:

• Mawalog reserves the right to suspend or terminate the account
• Access to services until resolution

Fraudulent or abusive chargebacks may result in:

• Permanent account termination
• Legal action, where applicable

Compliance and Record Maintenance

• All cancellation requests, approvals, and rejections shall be logged and recorded against the corresponding transaction for audit and compliance purposes.
• These records may be used for verification by payment gateways, banking institutions, or regulatory authorities as required.

Policy Modifications

• Mawalog reserves the right to update, modify, or revise this Refund Policy at any time.
• Changes shall become effective immediately upon publication on the official website.

Contact Information

For any cancellation or refund-related queries, customers may contact:

• Support Email: support@mawalog.com
• Website: https://mawalog.com/